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ISO/FDIS 11367

Service excellence — Principles and model for public service organizations

General information

50.00     Aug 21, 2024

ISO

ISO/TC 312

International Standard

03.080.01  

Scope

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Life cycle

NOW

IN_DEVELOPMENT
ISO/FDIS 11367
50.00 Final text received or FDIS registered for formal approval
Aug 21, 2024

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