ISO/DIS 32122

Transaction assurance in e-commerce — Guidelines for offering online dispute resolution services

General information

Current stage: 40.60 Effective date: Jul 24, 2024

Originator: ISO

Owner: ISO/TC 321

Type: International Standard

ICS: 03.080.30 35.240.63

Languages: English

Buying

Status: Draft

PDF - ALL 7,123

Paper - ALL 7,123

CD - ALL 7,123

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Scope

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

Life cycle

NOW

IN_DEVELOPMENT
ISO/DIS 32122
40.60 Close of voting
Jul 24, 2024

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