ISO/AWI 22353

Security and resilience — Guidelines for crowd management

Scope

The document gives guidance on crowd management at events and mass gatherings. It provides principles applicable to any event but mainly to events gathering crowds.

This document will help hosts and organizers to plan and execute safe and successful crowd management by:

• introducing a set of principles and best practices for crowd management at events and mass gatherings;
• establishing processes to understand, assess and handle crowd management risks;
• establishing plans and execution of sufficient crowd movement in all phases (arrival/ingress, event circulation, egress/departure);
• providing stakeholder engagement and involvement of public and private interested parties.
This document is applicable both in normal and emergency situations.