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ISO/AWI TS 19384

Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence

General information

20.00     3 nën 2023

ISO

ISO/TC 312

Technical Specification

Scope

This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches.
This document applies to organizations having or planning to have digital service management systems.

Life cycle

NOW

IN_DEVELOPMENT
ISO/AWI TS 19384
20.00 New project registered in TC/SC work programme
3 nën 2023

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